Privacy Policy

1. Introduction

Altius Private Real Estate L.L.C (“Altius”, “we”, “us” or “our”) respects your privacy and is committed to protecting the personal information entrusted to us.

This Privacy Policy explains how we collect, use, store, disclose and protect personal information when you visit our website, communicate with us, make an enquiry, subscribe to receive communications from us, or engage with us in connection with our real estate brokerage and advisory services.

Altius Private Real Estate L.L.C is a company registered in Dubai, United Arab Emirates, under Commercial Licence No. 1619438, and is registered with the Real Estate Regulatory Agency (“RERA”) under Registration No. 61502.

Our registered office is:

Altius Private Real Estate L.L.C
‍No. 359 Office 3
Dubai World Trade Centre
Trade Centre 2
Dubai
United Arab Emirates

Our licensed activities include Real Estate Buying & Selling Brokerage and Leasing Property Brokerage Agents.

This Privacy Policy has been prepared with regard to applicable data protection and privacy laws in the United Arab Emirates, including Federal Decree-Law No. 45 of 2021 concerning the Protection of Personal Data (“UAE PDPL”).

2. Information We Collect

We may collect personal information that you provide directly to us, including when you:

• contact us through our website;
• submit an enquiry;
• communicate with us by telephone, email, messaging service or social media;
• request information about our services or a particular real estate opportunity;
• subscribe to newsletters, market updates or other communications;
• attend an event or meeting with us;
• enter into a business or client relationship with us; or
• otherwise interact with Altius.

Depending on the nature of your relationship with us, the information we collect may include your name, telephone number, email address, residential or business address, nationality, country of residence, professional or business information, property requirements, investment preferences and other information you choose to provide.

Where you become a client or prospective client, we may also collect additional information necessary to provide our services and comply with applicable legal and regulatory requirements, including identification documents, proof of address, information concerning source of funds or source of wealth, and other know-your-client (“KYC”) or anti-money laundering (“AML”) information where required.

We may also collect technical information when you use our website, including your IP address, browser type, device information, approximate location, pages visited and information about how you interact with the website.

3. How We Use Your Information

We may use your personal information to:

• respond to enquiries and requests;
• understand your property and investment requirements;
• provide real estate brokerage and related advisory services;
• introduce or present properties, developments or opportunities that may be relevant to you;
• communicate with developers, property owners, brokers and other relevant parties in connection with your requirements;
• maintain our client and prospective client records;
• manage our business relationships;
• provide market insights, newsletters and other communications where appropriate;
• improve our website, services and client experience;
• conduct internal analysis and business administration;
• prevent fraud and protect the security of our business;
• comply with legal, regulatory, KYC, AML and other compliance obligations; and
• establish, exercise or defend legal rights.

We will only process personal information where we have an appropriate legal basis or other lawful justification for doing so under applicable law.

4. Client Relationship Management

We may store information relating to clients, prospective clients and business contacts within our customer relationship management (“CRM”) and other business systems.

This enables us to maintain a record of communications, understand your requirements and preferences, manage our relationship with you and provide a consistent service.

Access to this information is restricted to authorised members of our team and relevant service providers who require access for legitimate business purposes.

5. Marketing Communications

Where permitted by applicable law, and where you have provided any consent that may be required, we may contact you with information about Altius, market insights, property opportunities, developments, events and services that we believe may be relevant to you.

Communications may be made by email, telephone, messaging services or other appropriate channels.

You may ask us to stop sending marketing communications at any time by using any unsubscribe facility provided or by contacting us directly.

Opting out of marketing communications will not prevent us from contacting you where necessary in connection with an existing enquiry, transaction, client relationship or legal obligation.

6. Sharing Your Information

We may share personal information where reasonably necessary with:

• property developers;
• property owners and sellers;
• landlords;
• other real estate brokers or agencies;
• professional advisers;
• banks, mortgage providers or financial institutions where relevant to a transaction and authorised by you;
• technology, CRM, website hosting and IT service providers;
• marketing and communications service providers;
• identity verification, KYC and compliance providers;
• government authorities, regulators and law enforcement agencies where required; and
• other third parties where necessary to provide our services or complete a transaction.

We do not sell your personal information.

Where we share personal information with third parties, we will seek to ensure that it is handled appropriately and in accordance with applicable legal requirements.

7. International Data Transfers

The nature of our business means that personal information may, where necessary, be processed or stored outside the United Arab Emirates.

This may occur where we work with international clients, overseas service providers or technology platforms whose infrastructure is located in another jurisdiction.

Where personal information is transferred internationally, we will take appropriate steps to ensure that the transfer is made in accordance with applicable data protection requirements.

8. Cookies and Website Analytics

Our website may use cookies and similar technologies to enable the website to function correctly, understand how visitors use the website and improve its performance.

We may also use analytics tools that collect information about website usage.

Where required by applicable law, non-essential cookies will only be used with your consent.

You may manage or disable cookies through your browser settings or, where available, through the cookie preferences provided on our website. Disabling certain cookies may affect the functionality of parts of the website.

9. Third-Party Websites

Our website may contain links to websites or services operated by third parties, including property portals, developers, business partners or social media platforms.

Altius is not responsible for the privacy practices, security or content of third-party websites. We recommend reviewing the privacy policy of any third-party website before providing personal information.

10. Data Security

We take reasonable technical and organisational measures designed to protect personal information against unauthorised access, disclosure, alteration, loss or misuse.

While we take appropriate measures to protect information, no internet-based system or method of electronic transmission can be guaranteed to be completely secure.

11. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing our services, maintaining appropriate business and transaction records and meeting legal, regulatory, accounting and compliance requirements.

Retention periods may vary depending on the nature of the information and our relationship with you.

12. Your Rights

Subject to applicable UAE law and any relevant exceptions, you may have rights in relation to your personal information, including the right to:

• obtain information about how your personal information is processed;
• request access to certain personal information held about you;
• request correction of inaccurate or incomplete information;
• request deletion of personal information in certain circumstances;
• request restriction or cessation of certain processing;
• object to certain uses of your personal information, including direct marketing; and
• request the transfer of certain personal information where applicable.

Certain rights may be limited where we are required to retain or process information to comply with legal or regulatory obligations or to establish, exercise or defend legal rights.

To exercise any applicable rights, please contact us using the details below.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business, website, technology or applicable law.

The latest version will be published on our website with the date on which it was last updated.

14. Contact Us

If you have any questions about this Privacy Policy, how we process your personal information, or wish to exercise your rights, please contact:

Altius Private Real Estate L.L.C
‍No. 359 Office 3
Dubai World Trade Centre
Trade Centre 2
Dubai
United Arab Emirates
‍Email: office@altiusprivate.ae